Privacy Policy
Kooe Private Limited
1. Introduction
Kooe ("Kooe", "we", "us", or "our") is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you:
- Visit our website at www.kooeconsultancy.com
- Interact with our team via forms, chat, or email
- Subscribe to updates or request services
- Use services that involve pre-sales or consulting intake
We aim to comply with applicable data privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.
2. Information We Collect
We collect the following types of personal data:
a. Information You Provide Directly
- Full name, job title, and company name
- Business email address and phone number
- Message content, project details, or uploaded documents
- Preferences, role, or area of interest in services (via forms)
b. Automatically Collected Information
Through cookies and web analytics tools, we may collect:
- IP address and browser type
- Device identifiers (mobile, desktop)
- Referring URLs and location (city, region-level)
- Page views, clicks, time spent, and scroll depth
- Interactions with chat, forms, or embedded media
c. Third-Party Data Sources
We may receive or connect information through:
- Analytics platforms (e.g., Google Analytics, Hotjar)
- CRM or marketing tools (e.g., HubSpot, Calendly)
- Ad platforms (e.g., LinkedIn Ads)
- AI chat tools or automation systems
3. How We Use Your Information
Your data is used only for legitimate business purposes, including:
- Responding to service inquiries or consultation requests
- Matching you with relevant experts or teams
- Sending follow-up materials (e.g., proposals, decks)
- Conducting internal analytics and improving UX
- Marketing our services (with your opt-in consent)
- Maintaining security and fraud prevention
- Legal or contractual compliance
Important: We will not use your data in a way that is materially different from this policy without notifying you and, where required, obtaining your consent.
4. Legal Bases for Processing (GDPR)
If you're in the EU or UK, our legal bases include:
Consent
When you opt in to marketing or chatbot interactions
Contractual Necessity
To provide requested services
Legitimate Interests
To operate and improve our business
Compliance
To meet legal obligations or prevent misuse
5. Sharing Your Information
We may share your information only in the following contexts:
- With service providers (e.g., CRM, email platforms, calendar booking tools) under contractual data protection clauses
- With internal teams working on your request or project
- If required by law, regulation, or legal process
- In the event of a business transaction, such as a merger, sale, or acquisition — where data will be transferred under equivalent privacy commitments
We do not sell, rent, or trade your personal data to third parties.
6. Data Storage and Retention
We retain your personal data only as long as necessary for:
- Delivering services or proposals
- Maintaining business relationships
- Legal or regulatory recordkeeping
- Audit and security purposes
If you request deletion or opt out of communications, we will act promptly and delete your information unless retention is legally required.
7. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance usability, analyze engagement, and personalize content. These include:
Essential Cookies
Site operation and form submissions
Analytics Cookies
Website usage patterns
Marketing Cookies
Retargeting or ad performance (optional)
You can control or block cookies through your browser settings or use the cookie preferences tool (coming soon to footer).
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or outdated data
Request erasure of your data (right to be forgotten)
Object to or restrict certain processing activities
Withdraw previously given consent
Lodge a complaint with a supervisory authority
📧 To exercise any of the above rights, please email: contact@kooeconsultancy.com
9. Data Security
We implement appropriate administrative, technical, and physical safeguards to:
- Prevent unauthorized access or misuse
- Encrypt sensitive communication (SSL)
- Limit data access internally to authorized personnel
- Regularly audit and test our security protocols
10. International Transfers
We may process and store your data on servers located outside your country (e.g., India, US, or Europe). Any cross-border data transfers will be:
- Covered by standard contractual clauses (SCCs), or
- In line with adequacy decisions under applicable data laws
We ensure equivalent protection regardless of location.
11. Children's Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal data from minors. If we learn that a minor has submitted data, we will delete it immediately.
12. Changes to This Policy
We may revise this Privacy Policy periodically to reflect:
- Changes in regulations
- New services or technologies
- Operational or legal requirements
Any changes will be posted here with an updated "Effective Date." Continued use of our site implies acceptance of the updated policy.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy:
Kooe
F-20, First Floor, Central Spine Rd, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039